RouteWise AIRouteWise AI

Refund and Dispute Policy

Refund and dispute handling policy for RouteWise AI

Refund and Dispute Policy

This policy explains how RouteWise AI handles refund requests, billing concerns, and payment disputes.

Last updated: May 20, 2026

Contact First

If you have a billing concern, duplicate charge, access issue, or service problem, please contact us before opening a payment dispute.

Digital Software Purchases

RouteWise AI is a digital software service. Purchases provide account credits or access to AI travel planning workflows. There are no physical shipments, shipping fees, delivery carriers, customs duties, or physical product returns. We do not sell flights, hotels, tours, visas, transportation tickets, insurance, package trips, or third-party travel inventory.

Refund Review

To request a refund review, contact [email protected] with the account email, charge date, order or invoice reference if available, and a short description of the issue.

Refunds may be considered where required by law or where there is a verified billing error, duplicate charge, or material access problem that we cannot reasonably resolve. Credits that have been substantially used, abused, or purchased in violation of our Terms may not be refundable unless required by law.

We aim to review complete refund requests within 5 business days. Approved refunds are returned to the original payment method through the payment processor and may take additional time to appear depending on the card issuer or bank.

Non-Refundable Situations

Unless required by law, refunds may be declined when:

  • credits or paid access have already been substantially used;
  • the request is related to buyer's remorse after successful digital delivery;
  • the account violated our Terms of Service or acceptable use rules;
  • the purchase was made using fraudulent, abusive, or unauthorized activity;
  • the request relates to third-party provider prices, booking availability, travel delays, destination closures, visa decisions, local rules, weather, safety conditions, or travel outcomes outside our control.

Disputes

If a payment dispute or chargeback is filed, account access may be limited while the issue is reviewed. We may provide transaction records, account activity, policy links, and support correspondence to the payment processor as part of the dispute process.

Opening a chargeback before contacting support may delay resolution. If you believe a charge was unauthorized, contact your bank as appropriate and email us so we can help review account activity.

Policy Updates

We may update this policy from time to time. The current version is posted on this page.